Our price promise
The price we agree is the price you get. In writing.
Most complaints in this industry are about one thing: the price being cut just before exchange, when the seller can no longer walk away. Here is our written promise that it won’t happen, and the only things that could ever change it.
Why this is the most important page on the site
When the Office of Fair Trading examined this sector, complainants had seen their price cut by an average of 22% of the initial offer — and the industry code only bans reductions "without a valid reason". It does not ban reductions. Here's how our promise actually works — tap each stage — and below it, the wording in full.
1Before you accept — everything happens in the open
We check the survey, the title and the legal pack. If any of them change the number, you see exactly what and why — the full survey, every time, whether or not it changes anything — and you're free to walk away at no cost. No fee, no tie-in, nothing owed.
2The moment you accept — the figure locks
Once you accept our offer, the figure is fixed. We will not reduce it. Not for the market, not for our funding, not for a second opinion, not for a change of mind. That's not a slogan — it's the clause, and you can have the wording before you tell us anything about yourself.
3After — one named exception, and only one
The only thing that could change a locked figure is something material about the property that you knew about and didn't tell us. That's why every page on this site says the same thing: disclose everything — disclosure is what makes the lock absolute.
The wording in full:
Once you accept our offer, the figure is fixed. We will not reduce it.
Before you accept, we’ll check the survey, the title and the legal pack. If any of those change the number, we’ll show you exactly what and why — the full survey, every time, whether or not it changes anything — and you’re free to walk away at no cost.
After you accept, the only thing that could change the figure is something material about the property that you knew about and didn’t tell us. Nothing else. Not the market, not our funding, not a second opinion, not a change of mind.
Want to read the actual clause before you tell us anything about yourself? Ask and we’ll send it. No obligation, and we won’t ring you unless you ask us to.
Tell us your date
There's no obligation and nothing to sign. We'll give you a figure in writing, with our reasoning, and you can take it to anyone you like before you decide.
Or call us: 0191 249 3969 · 8am–8pm, seven days