Spray foam in the loft
Your buyer's lender said no because of the spray foam. Here's why — and how you still sell.
Around 250,000 UK homes have it, a lot of it installed under government-backed schemes by owners doing the sensible thing. Now surveyors flag it, a quarter of major lenders won't touch it, and buyers vanish at the survey. None of that means the house can't be sold.
What the surveyor actually sees
This is the drawing that explains the whole problem. Tap each number — the objection isn't really the foam. It's what the foam stops anyone from seeing.
1The foam layer
Sprayed against the underside of the roof, usually to cut heat loss — often under schemes like the Green Homes Grant, often in good faith, sometimes sold hard to older homeowners. Open-cell or closed-cell matters less to a lender than the fact it's there: either way it bonds to the roof structure and can't be casually lifted for a look.
2The timbers it hides
A surveyor's job at the roof is to inspect the rafters. With foam over them, they can't — and what can't be inspected can't be passed. RICS has warned that spray foam can "reduce the value of the property" and "even render a property un-mortgageable in the eyes of a lender". If the timbers were already damp when the foam went on, the foam sealed the problem in with them.
3The ventilation it blocks
A pitched roof is designed to breathe: air moves through the loft and carries moisture out. Foam across the underside of the roof can close those paths, so moisture that would have dried out instead sits against the timber. That's the surveyor's real worry — not the insulation, the slow damp problem it can create and then conceal.
4What the surveyor writes
"Spray foam insulation present — further investigation required." From there the lender's valuation is qualified or zero. TSB, Skipton, the Co-operative Bank, Principality and Aviva (equity release) are among those that decline outright; about a quarter of major lenders refuse, and no equity-release lender currently accepts it. Your buyer didn't change their mind — their money did.
Sources: House of Commons Library, "Spray foam insulation and mortgages" · HomeOwners Alliance, spray foam guide. Lender policies change — check current positions before relying on them.
Your three honest routes
We're the third one — and we'll tell you when one of the first two is the better answer, because for some people it genuinely is.
Remove it, certified
Full removal by a specialist, with photographs and paperwork, then sell normally. If the timbers underneath are sound, this restores mortgageability and gets you full market value.
Around £40/m²; whole-loft quotes commonly run £2,000–£17,000, and the trade is patchy — the industry that mis-sold the foam also sells its removal. Add weeks, and the risk the timbers need work once exposed.
Assess and document it
A specialist inspection confirming the installation and the condition of the roof, presented to the lender. It has worked: one seller had a refusal reversed within two weeks once the foam was "cleared and documented properly". If your buyer's lender will engage, try this before anything drastic.
Not all lenders will engage, whatever the paperwork says — and you only find out after the weeks have been spent.
Sell to us, foam and all
We buy without a mortgage, so there's no lender to refuse. Tell us about the foam in the form — the offer is made knowing it's there, which means it can't fall apart at the survey the way your last sale did. You pick the completion date; the figure is fixed once you accept.
The price is below market value — 65–82% depending on the date you choose, shown before you give us anything.
The certain route: no removal, no lender roulette, a date in writing and £500 a day on us if we miss it.
Why we can buy what a lender won't touch
A lender is protecting a 25-year loan against a roof it can't inspect — caution is its job. We're buying the whole house at a price that already assumes the survey finds what spray foam surveys usually find. That's the difference that matters to you: our offer is made after the bad news, not before it. There's no mortgage-in-principle to be withdrawn, no revised offer on survey day, and no chain of other people's lenders above us.
And because the foam is priced in from the start, disclosing it helps you rather than hurts you. Tell us in the form, tell us the year it went in and whether you have the installer's paperwork — every detail you give us up front is a thing that can't be used to move the price later. That's how our price promise works.
The questions spray-foam owners ask
The government scheme paid for it. How is this my problem?
Will you reduce the offer when your survey sees the foam?
My buyer didn't pull out — should I still be worried?
Is removing it worth it?
Get a figure that already knows about the foam
There's no obligation and nothing to sign. We'll give you a figure in writing, with our reasoning, and you can take it to anyone you like before you decide.
Or call us: 0191 249 3969 · 8am–8pm, seven days